The influence of artificial intelligence chatbot problem solving on customers' continued usage intention in e-commerce platforms: an expectation-confirmation model approach
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文献信息
题目
The influence of artificial intelligence chatbot problem solving on customers' continued usage intention in e-commerce platforms: an expectation-confirmation model approach
作者
Junzhe Gao, Abdullah Promise Opute, Caroline Jawad, Meng Zhan
Scihuhuan